Product Name

Refund Policy

Thank you for choosing sk5data (website: https://www.sk5data.com/). We are committed to providing you with stable and efficient proxy services. If you encounter service unavailability or service quality issues during use, we will provide refund support in accordance with the following terms.

1. Circumstances in Which a Refund May Be Requested

After verification, you may request a full or partial refund in the following circumstances:

  • Duplicate Charge: If the same order is charged more than once, the duplicate amount will be refunded.
  • Major Outage: If proxies cannot be used normally due to our service issues and cannot be resolved within 14 days after troubleshooting, the fees for the affected portion will be refunded.

We may offer repair, resource replacement, or extension solutions and handle the matter through consultation with you. The above solutions do not affect your right to request a refund when you meet the refund conditions.

2. Order Cancellation and Circumstances in Which Refunds Are Not Supported

When the service is normal and complies with the terms agreed at the time of purchase, refunds are generally not supported in the following circumstances:

  • Change of purchase intention, mistaken purchase, or no longer needing the service;
  • Inability to use the service due to your own configuration, network environment, or third-party software issues;
  • Target websites restricting access, or failure to achieve business results we did not promise;
  • The plan expires normally, but the user did not use it or did not use it up;
  • Free trials or other benefits not actually paid for.

If the problem is actually caused by our services, or if the corresponding compatibility, specifications, or results were expressly promised before purchase, the above exclusions do not apply.

Suspension and refunds resulting from violation of the Terms of Service shall be handled according to the specific circumstances, the Terms of Service, and applicable law.

3. Refund Amount

Refunds are calculated based on the actual amount paid for the corresponding order, not the pre-discount list price.

  • Undelivered Services: Refund the actual paid amount corresponding to the undelivered portion.
  • Traffic-Based Plans: If the service cannot continue to be provided due to service issues, the refund is calculated based on the proportion of unused paid traffic; traffic that has been normally used is non-refundable.
  • Time-Based Plans: Refunds are calculated based on the affected IPs, ports, or other resources and the proportion of unusable duration; services normally provided are non-refundable.

For other order cancellations approved upon review, the refund amount will be confirmed with you based on delivery and usage.

Free bonus benefits are not included in the refund amount, and the same portion of service will not be compensated or refunded more than once. After the refund is completed, the service rights corresponding to the refunded portion will be revoked.

4. Refund Requests and Review

Please submit a request via support@sk5data.com and provide:

  • Registered email;
  • Order number;
  • Reason for refund;
  • Relevant error messages or screenshots, if any.

Please contact us promptly after discovering the issue so that we can troubleshoot and verify. You do not need to provide your account password, proxy password, or full bank card information.

We will reply within 2 days after receiving the request. If additional information or further troubleshooting is required, we will inform you of the processing progress and estimated time. If the refund is not approved, we will explain the reason; if you disagree with the result, you may contact customer support to request a review.

5. Refund Method and Timing

After the refund request is approved upon review, we will arrange the refund based on the original payment method, the support of the payment channel, and the actual circumstances, and inform you of the specific refund method and estimated processing time.

If another refund method is required, we will confirm with you through consultation. The actual time of receipt may vary due to processing by the payment service provider, bank, or other relevant institutions.

6. Miscellaneous

This policy does not limit your refund and other rights granted by applicable law. Policy updates will not retroactively reduce the refund rights enjoyed by paid orders.

If you have any questions, please contact: Customer Support Email: support@sk5data.com