Why Can't I Connect After Adding an IP to the Whitelist?

If you still cannot connect after adding an IP to the whitelist, check whether the IP address you added matches the actual public outbound IP used to make the proxy request.

Common Scenarios:

• Local Computer: Add the public outbound IP address of the computer you are using to access the internet.
• Server: Add the server's public outbound IP address, not your local computer's IP.
• Dynamic Public IP: If your public outbound IP changes, you need to add the new IP address to the whitelist.

How to Fix It:

1. Go to the IP Whitelist page for the corresponding proxy product.
2. Verify that the whitelisted IP matches your actual public outbound IP.
3. If the IP has changed, add the new IP address and save your changes.
4. Run the proxy connection test again.

If the whitelist is correct but you still cannot connect, check the proxy hostname, port, protocol, and plan status.